Open New Ticket

OHM eLearning Web Help Desk

Buzz FAQs

OHM Learning Network

Welcome to the OHM eLearning Web Help Desk

It is our pleasure to serve you and help troubleshoot with you!  As always, at OHM BOCES, we want to make sure that your experience is always a positive one. Please visit our OHM Learning Network Homepage for more information about our Instructional Service Support services and trainings. To begin – Click “Open New Ticket” to submit a support request, or browse our “Knowledge Base” for quick answers.

Frequently Asked Questions

How to Submit a Help Ticket

To begin click on “Open New Ticket” and fill out the required information regarding your ticket submission. Users have the ability to create their own account within the OHM eLearning Web Help Desk by Registering here. Creating an account allows users to see old tickets, revisit advice provided and post replies to existing tickets.

Guest User steps:
– Click “Open New Ticket”
– Enter Name, Email, School District
– Select Category / Help Topic
– Enter a Description
– Click Submit

Registered User steps:
– Click “Open New Ticket”
– Select Category / Help Topic
– Enter a Description
– Click Submit

Next Steps: Once a Ticket Has Been Submitted

Once a ticket is submitted please look for…