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OHM eLearning Web Help Desk

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OHM Learning Network

Welcome to the OHM eLearning Web Help Desk

It is our pleasure to serve you and help troubleshoot with you!  As always, at OHM BOCES, we want to make sure that your experience is always a positive one. Please visit our OHM Learning Network Homepage for more information about our Instructional Service Support services and trainings. To begin – Click “Open New Ticket” to submit a support request, or browse our “Knowledge Base” for quick answers.

Frequently Asked Questions

To begin click on “Open New Ticket” and fill out the required information regarding your ticket submission.

User Steps:

  1. Click “Open New Ticket”
    • Guest Users will need to enter their Name, Email, and School District
  2. Select Category / Help Topic
  3. Fill out any pertinent fields and enter a Description
  4. Click Submit

Users have the ability to create their own account within the OHM eLearning Web Help Desk by Registering here. Creating an account allows users to see old tickets, revisit advice provided and post replies to existing tickets. If you ever forget your password, you can sign in using a one time password.

Once a ticket is submitted, you will see a link to view your ticket. This link will also be sent to you via email.

Once a team member has addressed your ticket, you should be notified via email each step of the way.